Last updated: June 2026

Thank you for shopping with Proud Europa.

As all products are made to order, we do not accept returns or exchanges for reasons such as ordering the wrong size, changing your mind, or personal preference. Please review product descriptions and sizing information carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Clear photographs showing the problem

Once reviewed, we will offer an appropriate solution, which may include a replacement or refund.

Lost Orders

If your order appears to be lost in transit, please contact us at teamproudeuropa@gmail.com.

We will work with our production and shipping partners to investigate the shipment and determine the best resolution.

Order Cancellations

Orders may only be cancelled before production begins.

Once an order has entered production, it can no longer be cancelled, modified, or refunded, as each item is made specifically for the customer.

Refund Processing

If a refund is approved, it will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact:

Proud Europa

Email: Teamproudeuropa@gmail.com